First Merchants Bank Login

Video demonstration and instructions on how to use the First Merchants Bank Login:

Easy steps to login to your First Merchants Bank Login:

1. On your preferred Internet browser, enter this direct URL for the login page: https://myib.firstmerchants.com/fi73039/retail/individualLogon.

2. Once you are on the login page, the first thing you will need to enter is your Login ID. Click the 'Login' icon when you are ready.

3. You will be redirected to another page showing the image you have selected for site authentication. If it is the correct image, type your password in the field.

4. Follow the next onscreen instructions to complete your login process.

 

 


How to reset your login credentials:

1. On the direct login page (https://myib.firstmerchants.com/fi73039/retail/individualLogon), click on the Help link on the upper right hand side of the page.

2. A pop-up window will appear showing the various Help topics. Click on the link on the left that says 'Welcome to Authentication Credentials'.

3. Next, click on the 'Forgot password' link from the choices. Your Challenge Question will appear, and you will have to answer the question in order for a new password to be sent to your email address.

 


Ways to get in touch with customer support:

Phone Support

Customer Service Number - 1 800 205-3464

E-mail Support

customerservice@firstmerchants.com

Mailing Address

200 E Jackson St, Muncie, IN 47305